Shipping

We get a lot of questions regarding shipping and rightfully so—of course you want to know where your package is. You want your goodies and we want you to have them too!

We put this page together so that you can feel confident about your purchase and informed about the status of your order. 💖

Fulfillment

Want to get the (shipping) ball rolling as soon as possible? Checkout before 3:30PM EST Monday to Friday and we will pack and process your order before 7PM EST on the same day. We schedule pickups every Thursday

There is a 5 step process we like to call the 5 Ps. 

1. Purchase    2. Pack    3. Process    4. Pick-up    5. Pickering

Purchase

You purchased some Carmico goodies, hell yeah! You will receive a confirmation email. If you didn't please contact us at hello@carmico.ca

Pack

We pack your whole order into some sustainably made packaging. We also include some extras for you to keep (stickers and postcards).

Process

Once an order is packed it will be processed by one of our team members. They print shipping labels, update your tracking information, and set your package aside for our next scheduled pick-up.

Pick-Up

Our shipping partner sends a courier to collect all of the orders that have been processed up until the pick-up date. The consolidated orders are delivered to our shipping partner's facility within a couple of days.

Pickering

This is our shipping partner's Canadian distribution center. From here your package begins its journey:

Canada

US

Everywhere else

 

Shipping to Canadian Addresses

Canada Post collects the package from our shipping partner. (This is when you will see tracking updates.)

Canada Post routes your package to the regional facility closest to your address.

The local facility delegates your package to a courier and the item is out for delivery.

Delivery (hopefully)! 

What happens if my package fails to deliver?

 

Shipping to US Addresses

Our shipping partner transfers your package from its Canadian facility to its US facility.

USPS collects the package from our shipping partner's US facility and routes it to the regional facility closest to your address. (This is when you will see tracking updates.)

The local facility delegates your package to a courier and the item is out for delivery.

Delivery (hopefully)! 

What happens if my package fails to deliver?

 

Shipping to Addresses outside of Canada and the US

Our shipping partner transfers your package from its Canadian facility to its US facility.

Asendia collects your package from our shipping partner's US facility and ships it to the national carrier responsible for shipping to your address. 

Your national carrier (ie. Royal Post, DAI, etc.) collects the package and routes it to the nearest regional facility. (This is when you will see tracking updates.)

The local facility delegates your package to a courier and the item is out for delivery.

Delivery (hopefully)! 

What happens if my package fails to deliver?

 

Failed to Deliver & Who to Contact

If your package has failed to deliver, please contact the carrier responsible for delivery as soon as possible. The carrier will help you reach a resolution. 

Failure to deliver can be caused by (but not limited to) any of the following reasons:

The address you provided during the purchase process was invalid or incorrect.

One of our employees made a mistake when entering your address for postage.

The address is new and the postal service's system has not been updated with the new address.

The carrier has lost your package (this rarely happens).

 

The party responsible for the error will also be responsible for the additional cost of shipping. 

If we made the mistake, sit back and relax. It's on us and we will happily reissue or intercept your order with updated address info as soon as possible.

If you made the mistake when entering your address info during checkout, we will have to send you an invoice for additional shipping. Get in touch with us and we will send you an invoice with a charge based on your national shipping rates.

If USPS made the mistake you must contact USPS for a resolution. If they have lost or damaged your package we can claim shipping insurance on the order and refund or reissue your order.

Please note that other than the business relationship we have with our shipping partners, we do not have any connection to the shippers and hold no power over their process. The Carmico team cannot make changes to information, reroute, or cancel shipments that have already started their journey.