Citrus City | Update #5: Exchanges

Hello, one last time!

All orders have either been shipped or are have been followed up on by Val and are expected to be delivered before the end of next week. We’ve seen many of you getting your orders and are so happy to hear all the love for the collection!

If you have not received a tracking update, please check your junk, then reach out to hello@carmico.ca if you still haven’t heard from us about your Citrus City order.

Exchanges

The challenge

Technology is constantly changing for better or for worse. Our solution for pre-order exchanges for the last few pre-orders was simple because we could make it available exclusively through our return portal and not live on the website. Unfortunately, we can’t do that anymore. The changes make it so that exchanges require the item to be in-stock on our website. This means anyone could buy it, not just pre-order customers who want to exchange.

The solution

We’re going to have an early access exchange window where only pre-order customers are allowed on the site so you aren’t competing with others trying to shop the restock.

You can return for store credit and then purchase from the restock, or you can attempt to set up your exchange during the early access window.

Early Access Window

6pm-8pm EST Friday, November 13th, 2026

What you need to do:

Store Credit

Set up your store credit return through the portal as soon as possible.

Ship your return.

You will not get the store credit until it has been received by the warehouse, so make sure to send it as soon as possible. Reach out before noon on the 13th if it still has not been received and we can force the store credit through.

Be on the website during early access to purchase your exchange items with your store credit.

Exchange

Wait until the early access window and set up your exchange then.

Disclaimers

Returning for Store Credit now will make it easier for you to make the purchase during the early access window, but exchange stock is not guaranteed. There is limited stock, and it’s possible someone may take the item or size you want in their own exchange. This is always possible, regardless of this method, but this gives everyone equal opportunity.

Updates

There are no more scheduled updates planned. If something comes up and the early access window needs to change, we will send another email.

Thanks so much again for your support! Please don’t hesitate to reach out if you have any questions.

—The CarmiCrew