Greener Grass, a US Warehouse Update
Information in this blog pertains only to customers with US shipping addresses. If you are not in the US, operations are normal.
August 1st
US orders will be transferred from our Canadian warehouse to our US warehouse for fulfillment in the week of August 11th.
July 24th
Great news! Backorders have been going out for the last week or so. There are some small delays due to some manual daily checks we have to do, but all orders are making their way to our US warehouse, and then redirected through USPS to US addresses.
As of right now, we're expecting fulfillment to happen every two weeks for US orders until we can stock the warehouse with new inventory. Please reach out to us if you have any questions!
This will be the last update for a little while as things are moving along for US orders, despite some minor delays.
July 16th
We've been troubleshooting an integration issue for the last few days. Orders are not appearing in the US warehouse's system for fulfillment. We have a few options we've experimented with today. If we can't resolve the integration issue, we're going to manually upload order data so that we can start shipping!
Hoping this is the last hurdle. 🤞
Additional information will be available in a new update as things come up.
July 10th
Our first inventory transfer for all orders placed before June 30th (not June 27th—we squeaked in a few more before the shipment left our Canadian warehouse) arrived at our US warehouse on Wednesday July 9th. All items from this shipment have been processed into the US warehouse system. We're now confirming all inventory matches up with pending backorders and that our systems are aligned before shipping starts.
This may take a few days but we're so close! We're confident orders placed before June 30th will be shipped at some point next week.
Orders placed after June 30th will be shortly behind. We submitted the next inventory transfer to our Canadian warehouse today. This one is much larger as it includes items for in-stock sales, so we expect it to be ready to ship to the US by the end of next week.
That puts fulfillment for orders placed after June 30th closer to the end of July. We'll keep you posted on updates every few days as each stage is complete.
Thank you so much for your patience!
Additional information will be available in a new update as things come up.
July 4th
Our Canadian warehouse team returned from their Canada Day long weekend on July 2nd, but we needed to confirm some customs details before they could ship the order. They shipped the transfer on Friday, July 4th.
Additional information will be available in a new update as things come up.
June 27th
Orders placed before June 27th are ready for pickup from our Canadian warehouse and will be on the way to the US warehouse for fulfillment as soon as our warehouse is back from the Canada long weekend.
New orders placed after June 26th will be shipped in batches every week until we have all of our stock fully transfered to the US warehouse. We're hoping to be fully ready by mid July.
Thank you so much for your patience while we navigate uncharted waters!
Additional information will be available in a new update as things come up.
June 23rd
We've wrapped up pre-orders so we're back to selling in-stock, but with one little caveat.
You've probably noticed a few notes around the site about items being on back-order for US customers. We don't want to close Carmico to the US while we finish the transition because we experienced an unexpected symptom when we closed the site the first time: customers didn't know that we had re-opened.
So, orders are open, you can buy to your heart's content! As of right now, our goal is to be ready to fulfill all orders in the US by July 4th.
Please don't hesitate to reach out if you have any questions or concerns regarding these delays!
Additional information will be available in a new update as things come up.
June 6th
The grass is looking greener on both sides of the border! We're bringing Carmico to a US-based fulfillment center in the next few weeks which means we're re-opening orders to the US!
Teahouse pre-orders are open for US customers since our new warehouse will be operational by the time we need to fulfill.
We’re just in the process of finalizing our US warehouse but we’re excited to say we’re almost there—we’ll be back to selling in-stock items to US customers within the month! Our decision has been delayed slightly because we’re having a hard time deciding between two exceptional options. Whatever we decide, your orders will be in good hands.
What this means
We paused orders to the US because we were critically aware of the customs fees imparted on US customers due to the revision of Section 321 (the de minimis exemption) in early May, in addition to Trump’s retaliatory tariffs. Retail shippers like UPS are evil and like to charge exorbitant customs brokerage fees in addition to what you would owe in tariffs. Rather than continue to sell to Americans and run the risk of shocking customs fees ruining your experience, we opted to find a US-based warehouse. This new US warehouse drastically reduces the impact on you. The most important part being:
The price you pay at checkout is the price you pay, no unexpected fees or charges.
We hope to keep Carmico accessible to US customers and we’re excited to have a hub closer to home. In addition to lower tariff impact, you’ll also benefit from faster transit times, easier returns, and some other new perks to be announced.
What about tariffs?
Tariffs are still on, but having the US warehouse means we pay the tariffs on the cost of the goods (how much we pay to have them made) to import the goods into the US, rather than you paying the tariffs on the value of the goods (the price of the item(s) in your order) to the carrier when they deliver your goods. Without getting into the details, this works out to massive amounts of savings on your end.
All of this to say
Carmico is a little more expensive for you (about 10%), but the extra price Americans pay should get back to you through tax allocation. In addition to that, now that we're in the US, everything gets easier for you when you order Carmico.
If you have any questions or concerns about anything related to your order, future order, our US operations, or tariffs in general, please contact hello@carmico.ca or join our Discord for non-order related discussion.
Additional information will be available in a new update as things come up.
