Welcome to the city!

Thank you all so much for the support for our (re)visit to Citrus City!

Citrus City has been a popular request since it’s original launch in 2022 and we’re so glad there’s still love for it four (time flies) years later.

This update is to set the pace for the pre-order. If you pre-ordered Stardust, Citrus City will be quite a bit faster. Our timeline for this pre-order is about two and a half months since there are no major holidays in the way.

The order was submitted last night since we extended the pre-order window over the long weekend. Production typically takes about one month, so we should have some promising news in our next scheduled pre-order update on the first Wednesday of September. Going forward, all scheduled updates will be on the first Wednesday of each month. Assuming nothing catastrophic, you can expect two scheduled updates, one on September 2nd and one on October 7th. If there are any major changes to the timeline, we will post unscheduled updates as needed.

All things considered, Citrus City will be here perfectly in time for Citrus season!🍊

What to expect

Tees and Jogger Sets

Tees and joggers sets set the pace for the whole pre-order. The production lead time is between 25-35 days so we can expect production to be complete (or very close to complete) by the next update in early September.

Socks

Socks are a simple order: only two designs, a quick production process, and small bulk shipments. They can only be shipped by air and have a shorter production lead time than tees and jogger sets, so they’ll be here quick. If it makes sense, we’ll ship orders with socks and hats early if it makes sense and we’ll send an address update reminder beforehand.

Hats

Something we forgot to mention in the first blog is that we had already ordered hats, so if you only ordered a hat, it’s likely already on its way to you! Due to some new changes to Shopify, we’ve had to put pre-orders on hold for the duration of the pre-order which prevents our warehouses from seeing fulfillable orders. If your only pre-order item was a hat and you haven’t already received the package or tracking information, feel free to reach out and we’ll push the order through.

Freight

Freight is the most volatile part of the supply chain. Though relatively consistent, moving products across the ocean and over borders comes with challenges.

Sea freight typically takes 20-45 days assuming no delays or shipping disasters. Out of dozens of sea shipments, only two have ever been significantly delayed, but we like to use this a reminder that anything can happen. See the “Delays” section below for more information about delays.

Fulfillment

It’s smooth sailing once the shipment arrives at our warehouses! Our fulfillment partners usually need about a week to prepare for fulfillment.

While they’re getting ready, we’ll send out an email (just like this one) a few days before we’re ready to start fulfillment as a reminder to update your address if you’ve moved since placing your pre-order. Make sure you add us to your contact list so you don’t miss the email!

Post-Fulfillment

This is the exciting part! We hope your order arrives just as you expected, but we leave some buffer time for the restock in case of shipping mishaps and size exchanges.

Delivery

Most orders will arrive within 1-2 weeks of fulfillment. We will monitor delivery statuses to make sure everyone has received their orders or reparations are in order for shipments still in transit before we open restocks.

Please reach out if your order has been in transit for longer than the times stated below:

Canada - 10 days

US - 10 days

Everywhere else - 21 days

Customs

We are now shipping entirely domestically or via DDP shipping terms which means there should be no import fees.

Orders to Canada and the US are shipped domestically, so there are no customs clearances required at all.

Orders to everywhere else still require customs clearance, however all fees are paid beforehand. If you are contacted about further customs charges, please reach out!

Returns and Exchanges

Returns and exchanges will be available through our return portal up to 60 days from the date of delivery, though we encourage you to place any exchange orders as soon as possible. As our return policy states, returns will be for store credit only. There are no original payment refunds for pre-orders unless you cancel before the cancellation window closes (Sunday, January 4th at 8pm EST).

Restock

We will restock all the remaining extras once we’re confident all customer inquiries regarding their pre-orders have been handled. At this point, we will send one final email reminding you to contact us about any order issues requiring replacements.

Delays

Delays happen. We’ve only ever experienced one major supply chain delay of the dozens of collections we’ve dropped in the last five years, but it’s important to note that delays are always possible.

We’ve done our best to make reasonable estimates for our timeline based on data from our past pre-orders. If there are any delays, we will communicate them with you via blog and email, just like this one.

Please be patient, it’s in everyone’s best interest that we deliver as quickly and accurately as possible!

Closing Remarks

Thank you all once again for showing up to the pre-order! We promise the juice will be worth the squeeze.

(And sorry for the delayed first update, our upcoming Miffy collection launch has been taking a lot of bandwidth.)

Going forward, we’ll be in touch on the first Wednesday of every month. The next update will be Wednesday, February 4th at 12pm EST.

We hope you all enjoy the summer as it starts to get cooler, and all the best to the back-to-school crowd!

Until next time,

—The CarmiCrew