Welcome back to Citrus City!

Originally released in 2022, Citrus City was a huge hit, even as our smallest collection with just three pieces. It's about time we brought it back, and just in time for citrus season!

We've also added six new items:

1. Leaf Green | Crew Socks
2. Clementine | Crew Socks
3. Citrus City Cap
4. Leaf Green | Blossom Mini Tee
5. Orange | Blossom Mini Tee
6. Vintage Orange Tote [Pre-Order Exclusive]

tl;dr

• Where you’re from matters
  • Canada - ships domestically from our Canadian warehouse in Ajax, ON. No import fees.
  • US - ships domestically from our US warehouse in Michigan. No carrier fees.
  • Everywhere else - ****ships DDP from our Canadian warehouse. You should not need to pay any fees on entry, if you do, contact us.
• Citrus City Pre-Order: Launches July 24th, ends July 31st. This is a pre-order, the products must be manufactured before we can fulfill them. We expect orders to start shipping in late September to mid October.
• Payment: Payment is captured immediately at checkout. PayPal is disabled due to PayPal pre-order policies. Canadians can pay in installments using Shop Pay in Installments.
• Returns, exchanges, and cancellations: Items may be returned for store credit or exchanged for other products once they have been delivered to you. We will have reserved inventory for pre-order exchanges. Cancellations are only available before the pre-order window ends at 1pm EST, July 31st.
• Products:
  • Mini Tees fit true to size as they are very stretchy. The garment measurements can be misleading, so when in doubt, buy your size or one size up if you want a looser fit.
• Pre-order exclusives:
  • Citrus City sticker sheet
  • Limited art print thank you card
  • Vintage orange illustration tote bag (free with purchase over $100 CAD)
• In-Stock Items: Ships immediately if you only order in-stock items (not Citrus City); if combined with pre-order items, ships together once pre-orders fulfill closer to October 2026.
• Estimated Timeline (subject to delays):
  • July 24th-July 31st: Pre-order
  • 11:59 pm EST on July 31st: Pre-order closes
  • August-Early September: Production
  • Early September-Early October: Freight to our warehouses
  • Early-mid October: Fulfillment
  • Early November: Pre-order Complete!
  • Note: don't buy gifts with a specific delivery date in mind as unforeseen delays are always possible. Looking at you Christmas shoppers. 👁️👃👁️
• Delivery: Once your order is shipped, if you deny delivery or your order is delivered to the wrong address because you did not provide accurate address information, you are not entitled to a refund of your shipping fee. Reships require repayment of another shipping fee. Restocking fees may apply if you choose not to reship.
• Risks: We’ve faced some challenges in past pre-orders, but we’ve always delivered quality products within a reasonable time. There’s always a risk of delays with any pre-order. Please be patient and respectful, we’ll make sure you get your order!
• Updates: Monthly updates emailed at 12 pm EDT on the first Wednesday of every month and posted to this pre-order blog. Major updates posted as they occur. Multiple address update reminders will be emailed, posted on socials, and posted to our blog page before fulfillment begins.
• Restock: We will restock extra quantities of Citrus City items once all customers have received their pre-order and had reasonable opportunity to exchange.
• Contact: For questions, email hello@carmico.ca or join our Discord.
• Notes:
  • Some customers find our pre-order updates in spam. If you haven’t received an update in a while, check your spam folder.
  • You can always find the most recent update through the Blogs section of our website if you miss any email updates.

Pre-order exclusives

Pre-order exclusive freebie tote

NOTE: You do not need to add this to your cart. If your order is eligible ($100+ CAD in Citrus City items before shipping and taxes), your order will ship with the tote. We're sorry for any confusion, our discount system was being temperamental.

We’ve thought about our usual pre-order offerings and figured we could extend a more gracious gesture to the customers who help us make fun pre-orders happen.

Until now, pre-order customs received a thank you card and sticker sheet. We wanted to go a step further and offer a pre-order exclusive tote for big spenders.

Our freebie totes at Fan Expo have been beloved since we started doing them four years ago. We’ve seen many tote lovers and Carmico fans collect them. So why not make more?

Our freebie totes are 100% cotton with a sturdy handle and drawstring opening so you can keep things secure.

In addition, and as usual, you’ll also get a sticker sheet and art print thank you card from yours truly, our founder and designer, Selina.

The stationery freebies are still being designed so you’ll just have to wait for the surprise, but the sticker sheet will include stickers like the Citrus City branded sticker (look closely at the tote bag design and our giveaway post).

In-Stock Items

We allow in-stock items to be combined with pre-orders so that you can get the bigger items and save on shipping, rather than having to put in multiple orders. However, please prioritize pre-order items as we need to hit order minimums for production

If your order includes items labelled “Pre-order”: Your entire order will ship once the pre-order items are available in October-ish. In-stock items do not ship early.

If you order in-stock items without pre-order items: Your entire order will ship immediately.

Refunds

Think of this like a crowdfunding campaign similar to Kickstarter, except we’re hosting it on our own site. You’re here because you’re passionate about Carmico clothing and understand that, with supporting small businesses, some concessions must be made.

We are not Amazon or any other big corporation. Your refunds and cancellations are more than just a number on a year end report. They affect us magnitudes more than the big guys.

In order to make pre-orders work, we take the money you used to pay for your order and we use it to pay for our manufacturers to produce it. This means if you cancel your order, we have spent money on products that are no longer wanted. Finding new people here and there to pick up where you left off isn’t a big deal, but the reason we don’t allow refunds is that doing so opens us up to large-scale liability that could seriously damage our business.

If we let one person refund, we have to let everyone refund. So, in the spirit of fairness, **original payment method refunds are not allowed for pre-orders**. You may cancel for store credit, and you can exchange for other items or sizes while supplies last. This is all outlined in our refund policy.

Timeline

Our lead times are usually 2-3 months without contingencies. We always hope to under-promise and over-deliver, but nothing has been certain since a certain someone the colour of this collections motif took office.

July 24th-July 31st: Pre-order
11:59 pm EST on July 31st: Pre-order closes
August-Early September: Production
Early September-Early October: Freight to our warehouses
Early-mid October: Fulfillment
Early November: Pre-order Complete!
*Note: don't buy gifts with a specific delivery date in mind as unforeseen delays are always possible. Looking at you Christmas shoppers. 👁️👃👁️*

We do not benefit from delays, so it’s in our best interest for timing estimates to be accurate. If you have any questions or concerns about the timeline, please consult us kindly. We’re more than happy to answer questions!

Policies

Please make sure you familiarize yourself with our policies.

Important things to note:

Pre-order returns are allowed for store credit only. You may exchange for anything in the store, including other preorder items that will be reserved for preorder customers until the restock goes live. 4-6 weeks after fulfillment is complete.

Orders shipping to anywhere outside of Canada and the US will be subject to your local import regulations and taxes. We have started collecting import fees at checkout and shipping with customs prepaid. If you are charged by your local customs authority, please contact us immediately. You may want to pay the fee to have it clear customs faster. We’ll reimburse you for the cost if the fees should have been covered by your checkout assessment.

Providing accurate address information is solely your responsibility! Make sure you update your address before we fulfill your order. If you give us invalid address information for any reason and fail to update us before your order is shipped, we are not responsible for the fate of your package.

Risks

There are always challenges with pre-orders, but we like to be as transparent as possible. We’ve learned a lot from all of our pre-orders and hope that this one can go without a hitch.

We’ve run ten pre-orders before this one and handled a few crises in our five year tenure. In the worst possible case, we delivered the pre-order three months later than expected. Not so bad when you know the context (hint: it involved a cargo ransom).

Other more minor delays involved a system migration error and Black Friday fulfillment blackouts from our warehouse. The delays only lasted a few weeks, but we like to be transparent so you know what *could* happen, not that it will.

The rest of the seven delivered on time or early! If there are any delays during this pre-order, please be kind and patient. We promise we’ll do right by you in the end!

We've worked out a lot of the kinks but there is always room for error and unforeseen circumstances. Any unforeseen circumstances will be communicated via updates as outlined below.

Updates

We’ll always let you know when the next guaranteed update will be so you aren’t left hanging.

We will post updates on our blog, on our social platforms, and in our Discord at the beginning of every month. The updates won’t always be significant, but we want to keep you updated and let you know we haven’t forgotten about you.

In addition to guaranteed monthly updates, we will also post updates regarding major developments as they come up.

As always, thank you so much for the overwhelming support!

If you have any questions, please direct them to our support email, hello@carmico.ca or join our Discord and post in #questions.

Happy shopping!

The CarmiCrew