FAQ
For more detailed information, see our info page!
Delivery
Many couriers are operating on limited staff due to COVID restrictions. Use your courier's website or your tracking page to find out more about potential outbreaks and closures that might affect your delivery time.
Fulfillment
*Orders with express shipping are fulfilled before non-express orders.*
Fulfillment is dependent on time of order. Orders will usually be shipped within 1-2 business days. Orders placed near our launch days can result in slightly longer fulfillment timelines as our small team is managing a large volume of orders. If you ordered during our launch, you may be behind many other orders as we process orders on a first ordered, first fulfilled basis.
We are working on ways to improve our fulfillment times near our launch dates but please be patient as it can take up to 3 weeks before your order is processed.
Yes! We ship all over the world. 🌎 We also sorted out our UK VAT issues and are excited to see all of our UK friends shopping from us again!
We ship from our studio in Kitchener, Ontario! We store and pack every order in house. 💌
Once we pack your order it's processed through ChitChats' system—our partner carrier. This means the order is packed and ready to leave our studio! USA and International orders will read "Label Created" until your order crosses the border, where they are transferred to the respective carrier.
If you purchase during our "off" seasons, it may take longer for you to get tracking updates because we reduce our pickup frequency. This helps to reduce overall costs which keeps our products more accessible. It also reduces the number of trips made by our pickup carrier, reducing our carbon emissions!
For sure! We've created this Size Guide page to help you find your perfect fit. The sizes do run small but the size guide is accurate to the garment's actual measurements. If you're still unsure, feel free to email us for advice from one of our friendly customer service staff! ⭐
Oh dear! Sorry that your size didn't work out for you. 😔
Head to our return portal to get started on your return. You can also request an exchange by emailing us.
If you need more information about returns and refunds, review our Refund Policy
We make sure to check every item thoroughly before sending them off to you, but it's possible for damage to slip through or for it to happen in transit. Please send us an email with photos of the damage so we can fix this for you!
If you need more information about returns and refunds, review our Refund Policy
As of November 2021, we have added restock notifications for out of stock products! Look for the "Notify Me" box under the variant options on the product page.
Additionally, all restocks are announced on social media. Join our Mailing List (you can find it in the bottom right corner of this page's footer; look for "Let's Keep In Touch"), or follow us on Twitter and Instagram to stay updated!
Unfortunately, PayPal does not allow their services to be used for pre-orders as it's against their policy. If PayPal isn't currently available, it's likely because we're in the middle of a pre-order.
It's also possible that we forgot to re-enable it. If you suspect PayPal is disabled when it shouldn't be, please let us know!
Every Carmico order shipped in a mailer is now also packed in a reusable, Carmico branded drawstring bag! Please don't throw them out! They can be reused as gift bags if you don't plan to use them for personal use. ♻
All black mailers are fully compostable (including the transparent seal)! Throw them into your compost bin worry free. For cardboard boxes and paper envelopes, recycle them with your other paper waste or reuse them!
It's beyond flattering that you'd like to start a business like Carmico! The fact that we can inspire others to create is what keeps us going every day. Selina plans on making free YouTube videos on this very soon. When she does, they'll be linked here! Stay tuned on our social media~
While we appreciate your love for Carmico pattern designs, there are many reasons why it doesn't make sense for us to add printed fabric to the growing list of Carmico goods. The three main reasons are:
- it jeopardizes our relationship with our manufacturers
- there isn't enough demand to justify ordering and stocking rolls of fabric
- it would change the nature of our business (tax and legal stuff 🤕)
If these don't answer your question, feel free to email us at hello@carmico.ca!