Returns

Buying online is tough but the Carmico team will do our best to accommodate your needs! We know that styles sometimes don’t fit right and we’re happy to offer returns for items that aren’t comfortable for you. 

 

Please keep the plastic wrap your items arrive in. Once COVID is over we will try to reduce our plastic use but it's important to us and other customers that any resalable items are in their original packaging.

 

Initiating a Return

To initiate a return for an order you have received please do the following:

  1. Forward the confirmation email you received at the time of purchase to our customer service email: hello@carmico.ca. Let us know which items you would like to return in the contents of the forwarded confirmation email.
  2. Wait for a reply from our customer service team (a humble, two-person army). Please do not proceed to step 3 until we have replied with instructions!
  3. Head to a post office with the return package containing:
    1. the items you are returning
    2. a note in the return package with your name, email, and order number
    3. you may want to purchase tracking for peace of mind (Carmico absolves itself of responsibility for lost packages)
    4. Send it to:
Orders outside of Canada Orders within Canada
634278 Carmico
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675
United States
Carmico
100 Ahrens St. W
B-001
Kitchener, ONN2H 4C3
Canada

We’ll take it from there!

We will issue the refund once we receive the return package. If you purchased tracking on return packages outside of Canada, your tracking will show as "Delivered" when it reaches our shipping partner's US facility. It will take a little longer before we receive it at our warehouse.

You will receive an email notification once the return has been processed. Please allow up to 5 business days to observe the refund deposit before contacting our support team about missing funds.

 

Other Information About Returns and Exchanges

How long do I have to initiate a return?

We will process returns on orders up to 6 weeks after the date of delivery. 

 

I lost my order confirmation email, what should I do?

Just reach out to our customer service team at hello@carmico.ca and they will resend the confirmation email. 😊

 

What items can be returned?

Any item with a size variant. 

 Returnable Non-returnable
Shirts and cardigans Pins, charms, hats, stationery, etc.

 

 

An item I want is labelled "Final Sale", what does that mean?

All of our items labelled final sale are yours once you have made the purchase. You may cancel your order on final sale items within one week of purchase but after that, you're committed to ownership. We will not allow returns on final sale items under any circumstance.

 

What criteria do you use to determine if an item is resalable?

We expect that any items being returned are returned to us in a condition that the average customer would consider acceptable for purchase. It is reasonable for you to try on the item to ensure that it fits comfortably but excessive wear is risky. Items are not resalable if they are physically damaged (see the glossary definition for "damage" in our Refund Policy), show signs of use, or are labelled final sale at the time of purchase.

 

Will I get my money back if I return a defective product?

Absolutely. We will accept the return of defective products if the product is deemed unfit for use. We will issue a full refund to the card or service you used to complete the initial purchase once we receive the returned item(s). 

Items that are tampered with will not be refunded. 

 

I ordered a button-up shirt and it's way too small. What's up with your sizes and what can I do with the items in my order that don't fit me?

We sincerely apologize for the sizing issues our customers are facing with shirts from our Fall line and any hurt it may have caused.

This is our first time producing apparel and we chose our manufacturer's default "slim-fit" style. The template used is smaller than usual, especially compared to American sizing. We are excited to change manufacturers after we launch our Spring Line in mid April (note: this is a tentative timeline that is subject to change). We will be updating our sizes to be more accurately aligned with customer expectations, material sourcing to stay as ethical as possible, and (hopefully) working with new fabric technology that will make the shirts more accommodating, comfortable, and inclusive for all of our customers.

Please reach out to us to initiate a return for the shirts that aren't fitting right.

 

Notes

If you purchase tracking for your return package it will track until it reaches our carrier’s US facility. Your tracking status will be “delivered” but know that it has been delivered to the carrier’s facility, not our warehouse. We can see the status of the package while it is in transit from our carrier’s facility to our warehouse using their software.

We're all human over here (no robots allowed) and sometimes we make mistakes. If your order contains a product you didn't order or is missing a product that you did order, contact our customer service team for a resolution. We can't expect our customers to return items they did not order so as a general rule, anything you get in your package you are entitled to keep. If an item was sent to you in place of an item that you ordered, we will send the missing items to you in a new package, free of charge. We will be accountable for all of the mistakes that we make and will do our best to make things right. If there is no way to resolve the issue with replacements for ordered products, we will issue a refund for the missing items.

 

For more detailed information about refunds, please see our Refund Policy.